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Cheapest Flights − Terms and Conditions

The Cheapest Flight is eager to welcome you on board. Before proceeding, please read our booking terms and conditions provided below.

Before you make a reservation or book your flight, you are to pledge that you are authorized to accept the terms and conditions and agree to all booking conditions of any airline with The Cheapest Flight acting as your travel agent. We highly recommend taking a few minutes to thoroughly review our terms and conditions to avoid any potential issues.

Disclaimer

Travelling is an essential part of life. However, travel can be a risk and in order to avoid any kind of mishap, make sure to cover your travel insurance to protect yourself from the trouble of cancelled flights, unexpected injury or losing your luggage and other travel issues.

"Part 1" is for all types/kinds of bookings with different airlines
"Part 2" applies to all such bookings classified by ‘travel class’ of your choice
"Part 3" talks about additional conditions termed as "Other Travel Arrangements," which include seat upgrades, additional baggage, refund and cancellation policies.

Note that the following terms & booking conditions are specific to The Cheapest Flight company policy and in certain cases, international air control or airline's additional terms may also be applicable. 

All the Tickets/Services and bookings made via The Cheapest Flight website may also be subject to further specific terms and conditions that might be linked with specific airlines such as in case of price revisions due to increase/decrease in tax, contract variation with different airlines and any changes in case of bookings made against deposits and balance payment is awaited. We advise you to read additional terms contained within the description in the confirmation email as well as on this website.

Modifications of Terms

It is to be noted that the terms and conditions on this page may be subject to modification if necessary at any time without prior notice and company shall not be responsible for any misapprehension. All the revised terms and conditions shall become operational once posted on the official website, and shall not have any effect on existing confirmed bookings that have been made. Make sure to stay updated to avoid any trouble.

Part 1 - All Bookings

Reservations

Legitimate interest

All the reservations and booking must be made by visiting the office in person, talking to a representative over telephone, consulting online or contacting via official email. Once reservation/ booking has been made, you will get a confirmation email from a customer representative. The confirmation email includes all your flight and booking details from your personal information to your PNR reference number to your flight date, schedule and time and place of departure. Moreover, you would also be provided with the terms and conditions. In case of any error or incorrect information, you must make sure communicate it to our company within 24 hours of reservation. You are also supposed to verify and acknowledge your booking details as correct within 24 hours. In case of making reservation online, you would be required to make full payment at the time of booking. If full payment is not to be made online at the time of booking, you are required to make a MINIMAL DEPOSIT FEE OF 25GBP as an initial deposit, and it is non-refundable. You will only be issued tickets after you have agreed and acknowledged your bookings. Once issued, make sure you are aware that tickets are non-refundable and non-transferable. You will only be sent your e-tickets via email once you have made full payment within the time limit and provided all the required details. If you fail to provide us with an email address, make sure to collect tickets from the office or even request them to be posted to you (which may take up to 72 hours to be delivered to you). 

Once the reservations are done on telephone, and payment is “not a proposal”, it shows that both parties, seller and buyer “are in contract”. The seller confirmed this contract by sending email to buyer for confirmation and further both parties would agree upon exchange of cost for finalizing the contract. All these negotiation is preceding through email. The buyer may suspect any mistake for the bookings and personal details in outreach email, the buyer can request seller party for corrections on the same day to avoid delay. After that email, payment is done in form of initial payment and traveler can choose to pay remaining amount in form of weekly / monthly / or full remaining instalment. The travelers should make sure to pay instalment before deadline. The contract is finalized after complete payment is made and until card is charged. If buyer use wrong card / card declined or third party card forgery / fraud is suspected, the contract will not apply. 

All calls for dealings are recorded to check quality of calls. Sellers uses customer feedbacks, survey information or communication for marketing, public information and to spread it to cover maximum public. Whereas, customer personal information / payment details are not publicly spread but sellers keep it limited to customer himself/herself only. If there is any technical error while booking of reservation, no contract will exist between you and Travel agency due to error in system. The verification officer can verify all assertions and take best decision in interest of travelers and the organization to avail them with maximum benefits. 
The travel information of adult travelers will only be communicated, discussed or responded with the travelers himself. The personal information of infants / child / minors / senior citizens (above 60) / special or disable persons can be discussed with parents or their Guardians. 

The deposit fee can be deducted from total ticket cost such as first deposit is also part of payment towards total tickets. Once complete payment is deposited, the flight is scheduled and email for flight confirmation is send after full payment / confirmation is resend / communicated to the travelers for ticket issuance. If passengers want to change their time schedules / flight details / or modification in price of ticket after purchasing ticket and first confirmatory email. Then our travel consultants investigate that if there is any valid reason, they will provide/inform any/all alternate flight options that is best and suitable to traveler’s priorities. However, some flights/reservations are not changeable depending on airline/ destination and cancellation charge may apply. 

On the other hand, when it comes to regular or deposit reservations, if at the time of issuing your ticket, the flight schedule is revised or no longer functional, or any fluctuation in currency or tax takes place during the course, you will be notified by us. In such cases, you would be offered with alternate flight options with payment adjustments in the new flight fare difference accordingly. The taxes, fares or any additional charges may be revised or changed anytime without prior notification unless tickets are booked, confirmed and fully paid for on the date of issuance. However, in case of late/partial payments, schedule confirmation, late third party card document submission or any policy change in airline or even tax or fare revision, the airline policy is only confirmed on full payment and on the day of ticket issuance.

A secondary confirmation agenda may also be sent to you at the time of ticket issuance. Moreover, all issues related to name, flight schedule, cost or even transit MUST be settled before ticket issuance and the company shall not be responsible once the business between the buyer and the seller is settled and the ticket has been delivered. 

If due to external factors or customers’ cancellation of flight, the flight gets cancelled, a cancellation fee would be charged. The additional charges for before and after ticket issuance in such cases are already mentioned in the company policy rule book. However, for an exact figure, consult a customers’ representative. 
Moreover, the reservations made can also be entirely non-refundable in economy flights and during the ‘special promotional’ periods based on the airline policy and the travel destination. Kindly, recheck before you ask or apply for cancellation.

The payment for your booking must be paid in time before ticket expiry date. Make sure you are aware that the company does not send in reminders. In case the payment is not made in time, company reserves all the rights to cancel your booking and apply cancellation charges based on the company policy section 6.3. All flight schedules, departure and returns as well as check ins must be confirmed with the company at least 72 hours prior to your time of departure.

When it comes to the matters related to on or off board services including food or entertainment, dissatisfaction with conduct, delays in the flights, flight cancellations or airline suspension, the airline shall directly be responsible and The Cheapest Flight shall not be held accountable in case of such mishaps. 
Likewise, in case of issues related to visa, transit service, documentation or passport, the respective embassy must be contacted. The company does not provide any assistance related to such matters. On the other hand, for problem solving or customer support, please feel free to contact the customer services at The Cheapest Flight to get assistance. If any kind of misconduct or foul language from the customers are made, the employees straight away use the right to terminate communication immediately based on the policy. Any complaints related to performance or behavior/professionalism of the employee can also be made at thecheapestflight.co.uk. All complaints and matters are thoroughly looked into and supervised by our team as early as possible. Make sure to be aware that conduct in the contract can only be done in English. 

MODE OF RESERVATIONS/BOOKINGS

All the bookings can be made through any modes however make sure to be aware that specific terms apply in every case. 

RESERVATIONS MADE OVER THE INTERNET/ ONLINE RESERVATIONS 

All the bookings that are made by the travelers themselves through the online webpage, they are themselves responsible for selecting the correct and required flight timings as well as information. However, in case of any help, assistance may be provided in case of changes to be made in the selected seats or upgradation in travel classes, only if the airline policy states otherwise. 

In such cases where the customers send an “inquiry email’ or a “flight order’ when visiting the website, a customer representative would contact the traveler to provide in all the necessary documents and details to proceed with the request. Once the online reservation is complete, an automatic generated response will be sent via email which talks about all the flight details.

Once the payment is made, a secondary check-in email will be sent via an agent to recheck all the details and verify all bookings with the customers. Travelers must make sure to reply to the second email as only after that the tickets will be confirmed and issued. 

The full payment is usually required to be made at the time of booking unless stated otherwise. Once all the booking details are confirmed and verified by both parties, e-tickets are issued and sent to the customers via email the same day.

It is improbable that incorrect prices be displayed due to any administrative error, however if it happens we reserve the right to correct prices. In such cases, customers will not be bound to continue their purchase and no contract or additional charges may be applied. However, customers would be required to confirm in such cases their desired action via email. 

RESERVATIONS MADE OVER THE PHONE  

All the conversations made on phone for your bookings, the agents on duty may be held responsible for all the bookings. The customers can inquire about all the details related to their flight before making a reservation over the phone. In case of bookings made through call, the customer must make sure to take note of the consultants name and details for reference or contact later. 

All the bookings made through telephone are followed by a confirmation email being sent to the customers for recheck purposes which includes all the necessary details about the passenger, flight schedule, date/departure and airlines. All the terms and conditions are already stated in the confirmation email as well as on our webpage. 

The instructions that are sent via confirmation email must be followed in order to receive your E-tickets immediately. 
However, in case the respective agent is unavailable to take your call or respond, callers can contact the manager of the section in case of hurry or emergency. 

RESERVATIONS MADE IN PERSON

Customers are always welcomed to visit the company office in person to make all their bookings, payments or ticket collection whenever. 
In such cases where a person has done initial bookings over call but wishes to collect the tickets in person, make sure to CALL us before your visit and bring along all the required and important documents. 

All the clauses as well as the terms and conditions that are stated in this document apply on all the bookings made through The Cheapest Flight.

FLIGHT RESERVATION

We provide bookings to be made through all platforms included online bookings via webpage or over the call or even via email for our customers. 
This includes one way flight tickets, return flight tickets, even group reservations and economy or business class flight reservations, all can be booked through us. 
In case of the flights leaving from any airport in UK or even outside UK throughout the world can booked through us. The currency and rate as applicable in UK on the date of final payment will be applied accordingly.

PAYMENTS WITH CARD 

The most common method of payment for bookings made online or over the phone is through the card. 

DEBIT CARD 

The Cheapest Flight accepts all the major Debits and Credit cards for transactions. 

PAYMENT IN CASH 

Travelers can also make payments in cash in person by visiting the office or through transfer in bank. This serves as the fastest payment method for urgent reservations to be made on the same day. Make sure that you are aware we do not accept payments through postal mail. 

CASH PAYMENT IN OFFICE

Customers can also make cash payment in the office. However, they must make sure to inform the company beforehand for us to prepare the tickets for you to collect upon arrival. 

CASH PAYMENT THROUGH TRANSFER OR IN COMPANY BANK ACCOUNT

The customers may also deposit the cash in any of Barclay’s bank branch. On cash payments per 100 GBP, there is a slight charge of 0.85%. When making a cash deposit, please make sure that you quote your PNR number and full name when you call your consultant once you have made the payment. 

Personal/Company Cheques & Amp; Bank Drafts 

Personal or Company Cheques are to be made payable to “The Cheapest Flight” 

Please make note that the company requires around 10 working days for cheque clearance before issuing the tickets.

In case there is lack of time, the company can arrange special clearance with our bank but cost you additional fee of £15.

Note that the company does NOT accept any Cheques of foreign currency.

IF ANY CHEQUE IS RETURNED UNPAID TO US BY BANK, A £15 CHARGE WILL BE LEVIED

In case of Cheques bounce or any kind of failure, a penalty will be applied and the travelers may be asked to deposit cash in the company’s Bank account or use other modes of payments to proceed with their bookings accordingly. Please make sure that no delays to be made otherwise any delay can affect the total cost that would be paid by the traveler at the time of issuance. 

Once we have confirmed the payments in the company’s accounts, all the flight details and pricing will be rechecked. For any schedule revision or change in fare before issuance, the customers will be informed by the company. All the other terms and conditions apply as are stated in the reservation section between “a” to “x.”

Payment Verification and Financial Security 

WHO ARE WE? 

The Cheapest Flight is an ATOL and IATA verified company having served for over more than a decade in the UK market. If you require any security related issues, you can visit the ATOL website at www.atol.org.uk. Moreover, for further information SAFI Schedule Airline Failure Insurance would be added by the company to your invoice if flights are booked. In case you seek further details on financial protection for your booking, you can enquire so at the time of booking your flight ticket. 

HOW ARE YOU SECURE?

The Cheapest Flight has developed a “foul proof” and a double check system for providing the max levels of financial security to our customers. For this, once customers are done with their booking via phone or online, all the details of the flight including payment amount charged will be sent to the customers who can then verify it with their banks respectively. 

The customers would be required to provide us all the secondary information including the booking verification details and the total amount of transaction or the code of transaction that appears on their statement. 

For this, customers have to make sure that their exact amount matches with the records the company has with them. In case of failure in this, the tickets would not be issued. 

Once the customer has confirmed the total amount with the correct figures and also provided the details that align with company’s records, tickets would be issued immediately. 

ATOL PROTECTED

Once you have reserved flights with The Cheapest Flight, your travel is safe and protected with ATOL.

Statement from AST1.1: 

“All the flights that are present on this website are financially ATOL verified and protected. Once you pay, you will be provided with ATOL Certificate. Make sure to ask for it and check to ensure that every detail you provided is correct. Please go through our booking conditions for further information about financial protection. You will find our ATOL Certificate by visiting https://www.caa.co.uk”

THIRD PARTY CARD PAYMENTS REQUIREMENTS AND OBLIGATIONS 

If in case the card is not in the name of the person travelling, a hand written verification letter from the card holder along with a colored photocopy of both sides of the card, photos and first page of passport or even drivers’ license copy would be required for both the card holder and the traveler.  

If ever the card holder refuses to provide the required documents, the traveler may have to switch the payment method used i.e. use cash payment system or bank transfers. 

In case the documents are not sent or emailed to us, the traveler can come in person to hand over the documents.

Additionally, if documents provided are not satisfactory, the company reserves the right to terminate the bookings made without any charges for cancellation.

The entire procedure for financial security has been stated in the section 5.0 that is applicable in all cases. 

CANCELLATION AND CHANGES POLICY 

The following changes and cancellation policy is applied on all the flights booked with no regards to the mode or method of payment and booking. 

CHANGES IN RESERVATION

If once after the confirmation email has been sent to you and you wish to make changes to your flight, The Cheapest Flight will try their best to assist you in this case. However, please be aware the 98% of airlines have no refund or change policy and their tickets are strictly non-refundable or transferable.

However, any changes made before confirmation will be considered as amendments and each amendment will cost you an additional charge of £50 per person. 

If full payment has been made, the amendments cannot be made as per the policy of the airlines, the amendments can be treated as cancellation and charges would be applied accordingly.

Please make note that most airlines do not allow name or date changes once the ticket is issued and amendments may be considered as cancellation. 

CHANGES BEFORE TICKET / VOUCHERS ISSUANCE

In most cases, bookings that are confirmed are non-transferable or non-refundable. However, in case of making changes before ticket is issued, changes can be made based on the company and airline’s policy. However, changes are not guaranteed and depend on the availability of seats and fares as well as classes. Changes may cost you extra charges.

Once you have request for a change to be made, all the previous bookings are dissolved to make new changes which does not allow you to retreat later. Moreover, you might not be asked the same fares or get the same seats again. Therefore, make sure to re-check all your details and select accordingly. 

Name Change before Ticket/Voucher Issuance

Please make sure that you are aware that airlines usually do not allow any name changes at any stage. If you require to change your name before issuing your ticket, it can only be only done by rebooking your ticket. With The Cheapest Flight, customers can change their name however they must make sure to know that for rebooking, the same fare and same seats might not be available. The customer would have to pay the cost difference amount to make such changes. In case the difference is unpaid, the booking will be cancelled and stated as ‘cancellation by traveler’ according to section 6.2 of policy. 

Date / Schedule Change before Ticket/Voucher Issuance

In case of changes to be made in the date or schedule, customers are required to book the next cheapest available fares. However, they must be aware that there may not be the same cheap fares available on the new date as requested initially. Moreover, you shall be aware that fares are revised every 24 hours and the airlines may revise fares or increase them any instance. Under such conditions, fare difference in addition to date changes, penalty may be applicable and has to be paid by the traveler. If the traveler refuse to pay or proceed with the date changes, cancellation will be applied stated as ‘cancellation by traveler’ according to section 6.2 of policy.

Reservation Dissolution / Dissolved Reservations/Vouchers

Customers must note that requesting for a name or date changes causes the dissolution of the pre-existing bookings and new changes are made to your PNR and records. Hence, in this case, you may not be able to retreat to your older reservations. 
If the changes is not accepted, the booking maybe listed as cancelled and you would be charged accordingly. 
If the booking expires or is withdrawn by the airlines, the clients may only have one option to accept any alternative flight options and pay for any cost difference. 
The name on tickets shall match exactly with the names on the passport and all other documents. In case of failure, traveler will not be allowed to proceed with the travelling. 

CHANGES AFTER TICKET / VOUCHER ISSUANCE

Once the tickets are issued, all the tickets are non-refundable and non-transferable. They are not even changeable. 
Please note that name changes will not be entertained in any case once tickets are issued. 
However, in case of any minor changes such as title from Ms. to Mrs. or name order correction, the airlines may show flexibility. The airline itself holds the right to accept or reject any request. 

Date Change on Issued Tickets / Voucher:

All the tickets that are issued are non-changeable or non-transferable and non-refundable unless specifically stated in any condition. 
The date changes are as strict as the name changes as per the policy of the company and the airline. Similarly, requesting for seat changes is also very hard to do in such cases.
For this reason, penalties may also be applied as stated in the company’s policy. This can vary from class to class and the type of fare. 
Moreover, there can also be a specific restricted time period during which changes in the reservation can be made. The changes should be requested at least 48 hours or 20 days prior to travel.
Make sure to be aware that no changes of any sort can be made on the day of travel or departure especially when the check-in starts.

Expired Tickets / Vouchers:

All the tickets and bookings expire after the date of check in and check out and hence no complaints, requests or refunds are entertained on the expired tickets. 
Make sure you are aware that name on tickets and passports are same or else you won’t be allowed to check-in. Make sure to get such errors fixed beforehand to avoid any sort of trouble later. 

CANCELLATIONS OF RESERVATIONS

In case you wish to cancel you bookings, you must make sure to provide a written notice of cancellation that is signed by the person who made the original booking. 
Some tickets are non-refundable and non-transferable and cannot be changed after a reservation is made. In case of alteration, a 100% cancellation charges would be required. The request would then be forwarded to the respective airline. 

Once the company receives the full reimbursement by the airline, we will forward the refund to you after deducting some cancellation charges. Make sure you are aware that the refund takes about 8-12 weeks. Also, be aware that airlines are directly in control of all the matters related to refund and cancellation. Therefore, the company holds no responsibility for any sort of delays in airline actions. 

Cancellation also has to be applied within a certain period after booking is made. If any cancellation is made any time later, you may not be provided any refund at all. Make sure to thoroughly read company’s policy before you proceed with cancellation. 

CANCELLATION BY TRAVELER

When the cancellation is requested by the traveler, irrespective of the reason, both the company as well as airline cancellation policy can be applied which can be different for different airlines. Customers may also be charged 100 GBP per person. 

In case of tickets that have already been issued, the airline cancellation policy is applied and deductions are made as per the rules of the company. The remaining amount is refunded within 8-12 weeks after refund is requested in the same account used for transaction earlier.

In such cases, generally the airline and the customers are to contact directly and the company is not responsible for any sort of delays. However, The Cheapest Flight offers exclusive complimentary services on behalf of the travelers if requested. 

Make sure you are aware that in most cases, the flights are entirely non-refundable and non-transferable. Get in touch with your agents before you proceed. 

CANCELLATIONS BY AIRLINE

Customers can be requested to provide certain documents and letters from airlines when the airline decides to cancel the flights before departure or return. Travelers must make sure to provide ticket scan or copies or any other proof that is requested by the agency. 

In case of ‘Airline Cancellation’ refund can be applied within 48 hours to 7 days. Refund later than this time period will not be entertained. 

Airline may also provide you alternate flight options and even partial refunds based on their policy as well as destination. Traveler must also make sure to contact and communicate with the airline directly. 

Once tickets are issued, all matter related to the tickets and bookings must be sorted out in direct communication with the airline and the company holds no responsibility in this case. 

When the airline cancels the ticket, a full or partial refund as sent to us by the airline will be refunded upon request and slight charges may be applied by us which would be notified to the customers.

You can contact our agents for further details and information. 

GROUNDED AIRLINES / AIRLINE STRIKES & REFUNDS

In such cases where the airline becomes non-functional or grounded, all the available numbers of the head office of the respective airlines shall be contacted for precise information. Grounded airlines refund might not be the same as cancelled tickets because in such cases, the entire offices and airlines are shut down. The process of refund can also be very lengthy. 

Airlines may also offer you alternate flights with other airlines or full or partial refunds. Be aware that the company in this regards holds no responsibility and direct communication shall be done with the airline itself. 

The company agents may not provide you any details on when the flights might be operational, however, you can acquire the details and contact numbers of the respective airlines from us.

General Rules  

TERMINOLOGY

CLASS

The letters A, P or F are designated to the first class services. Similarly, the letters J, C and D are for the business class. Any other letters are all for economy or premium economy class travel.  

PROVISIONAL FARES

If any booking has been designated as provisional fare, this means that the airline is yet to confirm the exact fare of the booking. It might be a subject to change.

TERM DEFINITIONS

SCHEDULED AIRLINE FLIGHT

A flight on a regular systematic service that is functional in such a manner that benefits are available to the public.

SCHEDULE AIRLINE

An airline operating Scheduled Airline as all or part of its business.

INSURED PERSON

Such person who has booked a ticket or tickets within the UK for one or more Scheduled Airline Flights through Master Policy Holder and who is named in the Confirmation invoice and/or deposit receipt for bookings relating hereto provided the Scheduled Airline is not bonded nor the risk insured elsewhere.

INSOLVENCY

Where the Scheduled Airline enters into ‘insolvency’ winding up as defined by Rule 4.151 of the Insolvency rules 1986 or any statutory modification thereof or an equivalent formal insolvency process under any competent jurisdiction. 

NET ASCERTAINED FINANCIAL LOSS

The amount paid by the Insured Person for the purchased price of the Scheduled Airline Flight on the airline suffering insolvency or where insolvency occurs after the trip has commenced the sum equivalent to the purchased price of the unused tickets on the Scheduled Airline suffering insolvency.

General Information

Please note that the airfares are usually changing constantly and going on an upward scale. It also happens that often there is no notice of these increases and decreases are applied very rarely. It is possible for you to finalize your tickets as early as possible to get the best rates which also reduces the risk of surcharge. Moreover, please make sure that only once you deposit the payment you can secure your booking. Otherwise, the cost may vary based on the fluctuations in the policy of the airline as well as the taxes.

Moreover, the airline also reserves the right to revise the costing. Also, the passengers must also check flight schedules and departures at least 48 to 72 hours prior to departure.  

Airline Passenger Information Disclosure Act

Make note that airlines are required to give border control agencies the access to passengers’ data.  This means that any information the flight holds about you and your travel arrangements that may be disclosed to the customs and immigration authorities of any country on your itinerary. Please be aware that details shown are stated Errors and Omissions Excepted.

Terms and Conditions are listed between the Sections 1.0 to 10.0. 

Deposits and Balance Payments

When making a booking, a deposit of £ 25 is required by every passenger. The exact deposit should be confirmed to you at the booking time. 
You may be allowed to continue with your ‘Reservation Account’ by making weekly, monthly and part or entire. Once the company receives the final payment for your flight, the total amount that has been paid would be notified via email. 

Please note that all the deposits are non-refundable. 

Similarly, please be sure that all prices are inductive and airline accommodation reserves the right to revise fares and prices.

AIRPORT TAXES

Some airports may also levy upon you an airport departure tax that is to be paid by all passengers at the airport. 

PRE-PAID TAXES 

Your tickets will also show the taxes that have been already paid at the time of the booking. However, if the airline imposes new taxes, you would have to pay this on occasion even after the tickets have been issued. 

Part 2 

It is not always possible that you include all the departure taxes on your tickets. In most cases, the departure taxes must be paid locally as they are paid to the Government of the country departed and are also considered non-refundable. Therefore, please make sure to check amounts you deposit with the airline. 

When you book scheduled airlines, the Scheduled Airline Failure Insurance will also be added to your booking. 

All the ‘pre-paid taxes’ at the time of reservation of flights are included in the total cost of booking by the agency and communicated entirely at the time of payment. The agency is not responsible for any other charges once the tickets are issued. 

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